Definitions and Terminology

Glossary

Term Description
Lead Sales lead, a potential client not yet converted to a client
Client End customer who uses the services
Contact A contact associated with a client (person)
Project A work project with a defined start and end date
Task A task assignable to one or more users
Milestone A milestone in a project
Ticket A support request
Invoice An official invoice or bill
Estimate A cost estimate or proforma invoice
Proposal A business proposal
Contract A legal contract
Order A purchase order
Expense A recorded expense
Note A general note
Timeline Project timeline events
Event A calendar event
Filter A saved search filter
Label A label for categorization
Custom Field A custom field added by the user
Role User access role
Permission Access permission for different sections

Statuses

User Status

  • active: Active
  • inactive: Inactive

Ticket Status

  • open: Open
  • closed: Closed
  • in_progress: In Progress
  • on_hold: On Hold

Invoice Status

  • draft: Draft
  • sent: Sent
  • paid: Paid
  • overdue: Overdue
  • cancelled: Cancelled
  • partially_paid: Partially Paid

Task Status

  • not_started: Not Started
  • in_progress: In Progress
  • completed: Completed
  • cancelled: Cancelled

Client Type

  • organization: Organization
  • person: Individual
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